UGS Customer Knowledge Base
Welcome to UGS Knowledge Base
Phone Troubleshooting Steps
This section outlines how to troubleshoot Yealink and Polycom phone issues.
11 articles
ObiPolycom Gateway Troubleshooting
Information to pertaining to Obihai/Polycom voice and fax gateways
3 articles
Yealink Bluetooth configuration
Information for Bluetooth setup and configuration for Yealink Phones
2 articles
Yealink Wireless Handset Information
Information pertaining to Yealink W52P, and W60P cordless handsets handsets to their base.
2 articles
Customer Documents and Training Videos
This section contains manuals for customer hardware and the phone portal. This section also provides access to our YouTube training video Library
7 articles
UGS Voicemail
This section provides information about how to access UGS Voicemail and manage Greetings and messages.
4 articles
How to deal with Caller Id Spoofing and unwanted Spam Calls
Information regarding how to report illegal use of caller id for spoofing schemes
2 articles
UGS Phone Features
Articles to assist with call park, transfer and hold features
7 articles
Mobile Phone Soft Client configuration
Walktrhough for soft phone configuration.
1 article
UGS New Customer Contact Methods
UGS Customer Contact Methods
1 article
Web Client configuration
This is document goes over the web client built into the UGS phone portal how to login and utilize the web based soft phone.
1 article
Configuring Text alerts for your mobile phone when you recieve a voicemail.
This article explains how to configure your mobile to get Texts when you recieve a new voicemail.
1 article
Remote Support Software
This link allows you to download remote support to connect to UGS Engineer for access to troubleshoot network issues.
1 article
Caller ID troubleshooting
Tips to verify and troubleshoot Caller ID
1 article
UGS E-FAXING
Information about using UGS EFAX
1 article
UGS Phone Portal Guides
This category contains information for the UGS phone portal to manage your phones and call routing from our web based portal
2 articles
Headset information and wiring diagrams to connect to Yealink Handsets
Compatible headsets that have been tested with Yealink Phones, Wiring diagram for connecting Jabra, Plantronics and Senheiser headsets to a Yealink Phone
2 articles