UGS Customer Knowledge Base

Welcome to UGS Knowledge Base

Phone Troubleshooting Steps

This section outlines how to troubleshoot Yealink and Polycom phone issues.
11 articles

ObiPolycom Gateway Troubleshooting

Information to pertaining to Obihai/Polycom voice and fax gateways
3 articles

Yealink Bluetooth configuration

Information for Bluetooth setup and configuration for Yealink Phones
2 articles

Yealink Wireless Handset Information

Information pertaining to Yealink W52P, and W60P cordless handsets handsets to their base.
2 articles

Customer Documents and Training Videos

This section contains manuals for customer hardware and the phone portal. This section also provides access to our YouTube training video Library
7 articles

UGS Voicemail

This section provides information about how to access UGS Voicemail and manage Greetings and messages.
4 articles

How to deal with Caller Id Spoofing and unwanted Spam Calls

Information regarding how to report illegal use of caller id for spoofing schemes
2 articles

UGS Phone Features

Articles to assist with call park, transfer and hold features
7 articles

Mobile Phone Soft Client configuration

Walktrhough for soft phone configuration.
1 article

UGS New Customer Contact Methods

UGS Customer Contact Methods
1 article

Web Client configuration

This is document goes over the web client built into the UGS phone portal how to login and utilize the web based soft phone.
1 article

Configuring Text alerts for your mobile phone when you recieve a voicemail.

This article explains how to configure your mobile to get Texts when you recieve a new voicemail.
1 article

Remote Support Software

This link allows you to download remote support to connect to UGS Engineer for access to troubleshoot network issues.
1 article

Caller ID troubleshooting

Tips to verify and troubleshoot Caller ID
1 article

UGS E-FAXING

Information about using UGS EFAX
1 article

UGS Phone Portal Guides

This category contains information for the UGS phone portal to manage your phones and call routing from our web based portal
2 articles

Headset information and wiring diagrams to connect to Yealink Handsets

Compatible headsets that have been tested with Yealink Phones, Wiring diagram for connecting Jabra, Plantronics and Senheiser headsets to a Yealink Phone
2 articles
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