Welcome to UGS Knowledge Base

This section outlines how to troubleshoot Yealink and Polycom phone issues.

Information to pertaining to Obihai/Polycom voice and fax gateways

Information for Bluetooth setup and configuration for Yealink Phones

Information pertaining to Yealink W52P, and W60P cordless handsets handsets to their base.

This section contains manuals for customer hardware and the phone portal. This section also provides access to our YouTube training video Library

This section provides information about how to access UGS Voicemail and manage Greetings and messages.

Information regarding how to report illegal use of caller id for spoofing schemes

Articles to assist with call park, transfer and hold features

Walktrhough for soft phone configuration.

UGS Customer Contact Methods

This is document goes over the web client built into the UGS phone portal how to login and utilize the web based soft phone.

This article explains how to configure your mobile to get Texts when you recieve a new voicemail.

This link allows you to download remote support to connect to UGS Engineer for access to troubleshoot network issues.

Tips to verify and troubleshoot Caller ID

Information about using UGS EFAX

This category contains information for the UGS phone portal to manage your phones and call routing from our web based portal

Compatible headsets that have been tested with Yealink Phones, Wiring diagram for connecting Jabra, Plantronics and Senheiser headsets to a Yealink Phone