Phone Troubleshooting Steps

This section outlines how to troubleshoot Yealink and Polycom phone issues.
11 articles

Phones Down

Troubleshooting a report of all phones down should include the following steps. Verify if the pcs are on the same internet circuit and if so can they view webpages from the pc's. If they can browse verify that the phones are able to get an ip off ...

Polycom VVX Device check to see Units assigned IP

From Home/Menu, select Settings.Select Status.Select Network.Select TCP/IP Parameters.

How to register Yealink Wireless handset to Base Unit

To register a handset to the base:Press and hold the button on the front of the W52P/W60B base unit (about 5 secs); the registration LED will slowly flash, indicating the base station is in the registration modePress the OK button on the handset t...

Steps to connect Yealink T27 and T29 deskphone to wifi

Process  to connect to network after connecting wifi dongle to t27/T29 Yealink Phones1. click ok to scan available wifi networks2. Select network and then enter security key and press ok.3. Once connection is successful you will see a green check ...

PC's cant access remote printer after UGS Gateway installed.

If a customer calls in and is unable to print remotely and has an all in one unit (Copy, scan, print, fax machine). Ask the user if the printer is plugged into the UGS polycom gateway. If the customer says Yes then ask to do a screen share to chec...

How to verify if Yealink T48 has a valid IP

To view the phone status via phone user interface:1. Press OK or select Menu  2. Select Status  3. Here you can see your IP address under General settings or Network. 

How to verify IP assigned to a Yealink T29G Handset

To verify if the handset is communicating with the network and being assigned an ip follow the below steps. Step 1. From the home screen press the Menu Key in the lower right corner of the display.         Step 2.   Select Status and then press th...

Checking an IP for Yealink Wireless Handset Base From the Handset.

To Check the wireles W60B Base ip assignment from a registered handset follow the below steps. Step 1. From a registered handsets home screen Press the OK Key as seen below.Yealink Wireless Handset            Step 2. Highlight the Status Icon and ...

Phones Show no service Message

If your phones are showing no service, this means your phone is unable to reach UGS via the internet to register the device for calls. To resolve this follow the steps below.Step 1. Restart your internet by rebooting your isp modem/gateway. by rem...

Call quality transfer, ring and audio issue troubleshooting.

Often times if phones wont register or calls are not ringing phones properly, failed call transfers, phone continues to ring after another phone has picked up, or issues with audio setting up properly during a call is due to SIP ALG on the client ...

The causes of static and difference in static and causes and poor audio due to Network related issues.

Static - Audio QualityWhen troubleshooting static issues, it is essential to understand where static comes from and what the possible causes can be. There seems to be a general misconception that static can stem from a Networking issue.Typical cau...