How to access a mailbox thats not Registered to your UGS Handset(Shared Voicemail Box)

 

 

This article details how to access a mailbox that is not tied to your phone extension. (This method is particulary useful for shared mailboxes that may not be associated with a physical device.

 

Method 1

From a UGS Handset that is registered Dial 5000 and hit send or pound to initiate call.

You will then hear please enter your account number. 

For the account number you will enter the extension for the mailbox you want to try to check.

(Example General Mailbox is Extension 4000)  At this point when your prompted for the account # you would enter 4000#.

Step 2. You will then be prompted for the password. At this point input the Voiceamail pin set up for that mailbox to access the main menu 

to review messages or delete messages or update the mailbox greeting. 

 

Method 2

Method 2 involves using a prebuilt key on your handset this will only work from desk phones (Wireless handsets must use method 1)

If you dont have access to snapbuilder or have Questions please feel free to contact UGS Support to build the soft keys on desk phone devices you need it on.

 

Step 1. Login to the UGS Phone portal as an admin and create a speed dial button for your extensions that speed dials 5000. 

Use the Snapbuilder and edit the Template if you have a template and want to apply to multiple phones. If just setting on an individual phone then just edit the config for that device.

To access the Snapbuilder Click on the inventory option then click the subtab labeled phone hardware.

Step 2. Click the mac id of  the phone you want to edit this will open snapbuilder. If you have a template and are applying the button to multiple devices click the template button and on the popup click to add or edit configuration templates.  

Select the button position you want to put the button on and choose the speed dial feature in the feature dropdown menu

Then in the field where it says enter number input 5000 and in the field to the right add text for the button label that will show on phone display, as seen below.

Step 3. Then click on the arrow on the right side of the save button and choose save and resync as seen below. The phone will reboot and then you will have a new button for accessing the mailserver to check a box not 

Step 4. From the programmed key afte you press it it will connect to the mail server and prompt

For the account number you will enter the extension for the mailbox you want to try to check.

(Example General Mailbox is Extension 4000)  At this point when your prompted for the account # you would enter 4000#.

Step 2. You will then be prompted for the password. At this point input the Voiceamail pin set up for that mailbox to access the main menu 

to review messages or delete messages or update the mailbox greeting.