UGS Phone Features

Articles to assist with call park, transfer and hold features
7 articles

How to Park and Unpark a call from Yealink desk phone and wireless phones

Utilizing the Park function allows you to put a call on hold in a place where another extension can grab the call to speak to caller when they are ready rather than using a hold which holds the call locally on the phone that puts the call on hold ...

Putting a call on hold on your local phone extension

Below are the steps to place an active call on hold on your local desk phone or wireless handset.  Placing a call on hold from yealink desk phoneFrom the active call screen Press the Hold Key(Option is labeled on the display screen of phone)After ...

Transferring a call to another extension or #

This article goes over how to transfer an active call to another extension or to another phone # from a Yealink deskphone and Wireless handset.Transferring call from a Yealink Desk PhoneOnce your on an active call you will have  button on the call...

How to Forward a line to an external # from the phone portal.

This article will explain how to forward a main line pointing to a user/queue/auto attendant component to an external # to directly send calls to an offnet number. You must have Office manager permissions to be able to make these changes in the ph...

How to enable/disable call forward on a line that points direct to a user extension on your phone.

If a phone line is pointed to a user extension directly and not an auto attendant or a call queue or ring group you can initiate the call forward directly from your handset by pressing *72 and the destination number and then the # key. You will th...

Forwarding Line pointed to Call Queue via the UGS Handset.

For this method to work from a handset the Users phone must have a shared line appearance button for the extension of the call queue that the did is pointed to. (Did must be set to User in the phone portal for treatment and then the queue extensio...

How to forward a user Extension from the phone portal.

This article descrbes how to set a forward on a user extension to another extension or external #.  Step 1. First the user will login to the UGS Phone portal with supplied credentials. https://core1-daltx.ugsvrs.com/portal (https://core1-daltx.ugs...