How to enable/disable call forward on a line that points direct to a user extension on your phone.

If a phone line is pointed to a user extension directly and not an auto attendant or a call queue or ring group you can initiate the call forward directly from your handset by pressing *72 and the destination number and then the # key. 

You will then hear a playback that says forward always and then it will play the destination # you set the forward to. 

 

Disabling Call Forward from the Phone 

Once you have returned from the UGS phone to turn off the call forward press *73# this will then route the calls directly back to the UGS phone to ring that handset. You will hear a playback from your UGS Phone that states Forwarding is now disabled.